This Twitch Privacy Notice applies to your use of www.twitch.tv, and any other websites, applications, or services provided, owned, or operated by Twitch Interactive, Inc. (with its affiliates, “Twitch”) that link to this Privacy Notice (collectively, the “Twitch Services”). Twitch values the privacy of users, subscribers, publishers, members, and others who visit and use the Twitch Services (collectively or individually, “you” or “users”) and wants you to be familiar with how we collect, use, and disclose personal information from and about you. This notice describes our privacy policy. By visiting www.twitch.tv, setting up your Twitch account, or using the Twitch Services, you are accepting the practices described in this Privacy Notice, to the extent permitted by law.
For purposes of data protection laws, Twitch Interactive, Inc. located at 350 Bush Street, 2nd Floor, San Francisco, CA 94104, is the “data controller” of your information collected in connection with the Twitch Services.
You may share personal information when using the Twitch Services. One example is when you provide information about yourself as part of the Twitch account creation process. Another is when you take certain actions on the Twitch Services that are public or intended to be public in nature, such as when you broadcast content, participate in a chat room, post profile information, follow a channel, or subscribe to a broadcast channel. Given the social nature of some of the Twitch Services, that information may be collected, used, or disclosed by others who are part of that social interaction. In addition, some features of the Twitch Services are designed to provide others with information about user activity, such as identifying the user who created a particular Clip or the subscription status of users for a given channel. We encourage you to be mindful of this when considering your activity on the Twitch Services.
Storage and access to cookies that are set in connection with the Twitch Services are governed by the Twitch Cookie Policy (“Cookie Policy”).
We obtain information about you through the means discussed below when we provide the Twitch Services. Please note that we need certain types of information so that we can provide the Twitch Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use the Twitch Services.
We share such information as described below:
Other than as set out in this Privacy Notice, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
Twitch’s Privacy Choices page describes your privacy options with respect to the Twitch services, including information about how you may be able to review, update, or delete information that Twitch may have about you. You may decline to share certain information with Twitch, in which case Twitch may not be able to provide to you some of the features and functionality found on the Twitch Services. If you have created a Twitch Services account, depending on the service, you may be able to update your profile information and preferences or disable your account by logging in and going to the settings page – for example, www.twitch.tv.
For other requests to review, update, delete, or otherwise limit Twitch’s use of information that you have provided directly to Twitch, you may contact privacy@twitch.tv. In your request, please include your email address, name, address, and telephone number and specify all relevant background. To protect your privacy and security, we may take steps to verify your identity before granting you access or making corrections to your information. You are responsible for maintaining the secrecy of your unique password and account information at all times.
Residents of the European Economic Area (“EEA”) and residents of Brazil can exercise certain data subject rights available to them under applicable data protection laws. We will comply with requests to exercise these rights in accordance with applicable law. Please note that in some circumstances, we may need to keep processing your information for certain legitimate interests or to comply with a legal obligation. If these rights apply to you, they may permit you to request that we:
For more information on how to exercise these rights, click here. If applicable, you may make a complaint to the data protection supervisory authority in the country where you are based. Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.
If you would like to close your account and delete your profile information on www.twitch.tv go to https://www.twitch.tv/user/delete_account. For Twitch Services other than twitch.tv, you may update or delete information tied to your account, or close an account, by accessing the “My Account” area of the service or by submitting a help ticket to that service. If you close your account, Twitch may retain certain information about you for the activities described in this Privacy Notice, or as permitted or required by applicable law.
The Twitch Services may link to third-party websites or services. The privacy practices of those third parties are not governed by this Privacy Notice. We encourage you to review the privacy policies of these third-party websites and services to understand their practices.
If you connect to a third-party service (such as Facebook, Twitter, or another third-party application) through the Twitch Services or otherwise link your Twitch account with a third-party service, you are requesting and authorizing us to share or grant access to information on your behalf (such as your username, the fact that your connection originated from the Twitch Services, and other relevant usage and diagnostic information) with such third party. We may also send information about the content you watch or your activities on the Twitch Services to such third parties. For example, we may make information available to app developers, game developers, and game publishers to facilitate purchases and awards of digital goods, such as games and in-game items.
The Twitch Extensions program allows broadcasters to embed interactive, custom, third-party content and applications on their channel pages. You can find out more about the specific Extension(s) operating on a given channel by clicking on the attribution links or icons that Twitch will make available on the channel page, for example, on the Twitch video player or at the bottom of an Extension’s panel.
Interaction by a viewer with an Extension or with the channel on which the Extension is activated will provide the developer that operates the Extension with viewer information of the nature described above in “Automatically Collected Information.” Twitch does not provide access to your user name or ID to third-party Extension developers as part of the Twitch Extensions program unless you click “Grant Access” within the Extension or you install an Extension on your channel. You are responsible for any information you provide to the developer independently, for example, through a web form on the Extension or visiting that developer’s website.
We require Extension developers to process data about you only for the purposes set forth in our developer agreement. We encourage you to visit an Extension’s detail page to review any privacy policy posted by the developer, which may include additional information on their privacy practices.
Twitch may use third-party Web analytics services in connection with the Twitch Services. These service providers use a variety of tracking technologies such as cookies to analyze how users use the Twitch Services. The information collected (described above in “Automatically Collected Information”) may be shared with or collected directly by these services and processed to evaluate your use of the Twitch Services.
Twitch may also work with third-party ad networks, advertisers, and advertising analytics providers to target (and measure the performance of) ads to you both on and off the Twitch Services. We may share with these third parties (or they may directly collect) data such as cookie and mobile ad identifiers in order to engage in advertising activity (including to understand how you respond to advertisements and to serve relevant ads). Twitch also works with third parties to serve ads to you off Twitch’s Services. When we do so, we may share information such as your email address or resettable device identifier for that advertising partner to “match” to other information that may have about you.
Advertisers on Twitch, or representatives or service providers working on their behalf (“Twitch Advertisers”), sometimes use technology to serve ads that appear on our services directly to your device. They automatically receive certain data, such as your IP address, when this happens. They may also use cookies (or similar technologies) to measure the effectiveness of their ads and to personalize ad content. This Privacy Notice does not apply to, and we cannot control the tracking technologies and activities of Twitch Advertisers and you should consult their respective privacy policies. For more information about Twitch Advertisers and similar entities that use these technologies, and to opt-out of their advertising practices, go to our Privacy Choices page.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, and that is why we provide the Network Advertising Initiative, Your Online Choices and the Digital Advertising Alliance opt-out links above. However, Twitch does not recognize or respond to browser-initiated DNT signals.
Twitch uses a variety of managerial, technical, and physical measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to Twitch, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Twitch maintains data related to your usage of Twitch for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required (or permitted) by law such as for tax and accounting purposes, or as otherwise communicated to you. Once you have asked us to close your account and delete your profile information, we will delete all information that we are not required or permitted to retain by law.
IF YOU ARE UNDER 13 YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE TWITCH SERVICES AT ANY TIME OR IN ANY MANNER.
Protecting the privacy of young children is especially important. For that reason, Twitch does not knowingly collect or maintain personal information (as defined by the United States Children’s Online Privacy Protection Act) from persons under 13 years-of-age. If Twitch learns that personal information of persons under 13 has been collected on or through the Twitch Services, Twitch will take appropriate steps to delete this information.
If you are the parent or legal guardian of a child under 13 who has become a Twitch Services member, then please contact Twitch at privacy@twitch.tv to have that child’s account terminated and personal information deleted.
For residents of the EEA and residents of Brazil where the processing of personal information is based on consent, Twitch will not knowingly engage in that processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
In the event that Twitch, or some or all assets related to the Twitch Services are acquired by or merged with a third-party entity or in connection with a contemplated change of ownership transaction, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of that merger, acquisition, sale, or other change of control event, including in the course of diligence.
Information collected by Twitch may be stored and processed in your region, in the United States (for instance in our major data centers), or in any other country where Twitch or its affiliates, subsidiaries, partners, or service providers are located or maintain facilities. If we provide any information about you to any such entities, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Privacy Notice and applicable law.
Twitch reserves the right to change, modify, add, or remove portions of this Privacy Notice at any time (for example to reflect updates to the Twitch Services or to reflect changes in the law). Please check this Privacy Notice periodically for those changes. Your continued use of the Twitch Services after the posting of changes constitutes your binding acceptance of such changes.
We will not materially change our policies and practices to make them less protective of personal information collected in the past under a prior version of the Privacy Notice without the consent of affected individuals
Please contact Twitch with any questions or comments about this Privacy Notice at 350 Bush Street, 2nd Floor, San Francisco, CA 94104 or by email to privacy@twitch.tv. We will respond to your inquiry within 30 days of its receipt. If you are a California resident, you may have this same information emailed to you by sending a letter to the foregoing address with your email address and a request for this information.
For the purposes of the General Data Protection Regulation, Twitch UK Limited has been designated by Twitch Interactive, Inc. as its representative in the EU to act on its behalf with regard to its obligations under Article 27 of the General Data Protection Regulation. Please contact Twitch UK with any questions (including questions about your rights) or comments about this Privacy Notice at 1 New Oxford Street WC1A 1BA, UK or by email to privacy@twitch.tv.
Click here to read additional disclosures required under the California Consumer Privacy Act and other California laws.
The information below pertains to users in the Republic of Korea.
Retention of Personal Information
Your personal information will be retained and used for the duration of your business relationship with Twitch and as long as thereafter as necessary for Twitch’s legal and regulatory obligations, dispute resolution, community and site safety and security, and contract enforcement.
Twitch will delete your personal information in accordance with Twitch’s data retention policies and applicable laws. After you close your account, Twitch will delete your personal information in a timely manner, provided however, if any personal information is required or permitted to be retained under applicable law or as necessary for Twitch’s legal and regulatory obligations, dispute resolution, community and site safety and security, and contract enforcement, such information will be retained for the period required for such purposes.
Deletion of Personal Information
When deleting personal information, Twitch will take standard commercially reasonable measures to make the personal information irrecoverable or irreproducible. The specific manner of deletion will depend on the information being deleted and the type of Twitch Services that you used. Electronic documents or files containing personal information will be deleted using a technical method that makes recovery or retrieval of such information practically impossible or renders the data no longer personally identifiable. Non-electronic documents or files containing personal information will be shredded, incinerated or both.