Twitch 101

Community Guidelines

At Twitch, our mission is to provide the best live entertainment where everyone can feel welcome and safe.

Featuring:

 

Channel Safety

As a streamer, ensuring that your channel experience is a positive one should always be a priority. For tips and recommendations on how you can foster a safe and thriving community, check out our section on Moderation and Safety.

In addition to our Terms of Service, we’ve created Community Guidelines that outline our expectations for user-generated content and behavior, both on and off Twitch. These guidelines are designed to foster a sense of shared responsibility and ensure that everyone participates in a way that promotes a friendly, positive experience for our global community. We encourage you to read both to ensure your content meets our community’s standards and doesn’t put you at risk for being reported and/or suspended. 

The Community Guidelines cover a range of topics and are designed to promote the safety and well being of Twitch community, including:

  • Breaking the Law
  • Suspension Evasion
  • Self-Destructive Behavior
  • Violence and Threats
  • Hateful Conduct and Harassment
  • Unauthorized Sharing of Private Information
  • Impersonation
  • Spam, Scams, and Other Malicious Conduct
  • Nudity, Pornography, and Other Sexual Content
  • Extreme Violence, Gore, and Other Obscene Conduct
  • Intellectual Property Rights
  • Content Labeling
  • Cheating in Online Games
  • Off-Service Conduct
  • Prohibited Games

To help you feel even more confident about the content you produce on Twitch, we’ve curated additional guidance about Hateful Conduct & Harassment, Nudity & Sexual Content, and Music

Reporting

You can report confidentially through the reporting tools on each streamer’s channel page by clicking on the three vertical dots below the bottom right of the video player. When submitting a report, please provide all relevant details to assist our Safety Operations specialists. Including the following information is helpful:

  • The channel on which the violation occurred
  • Date, time, and time zone
  • A description of the violation including the username of the target(s)
  • A link to a VOD with a timestamp, screenshot, and/or chat log, if available 

When filing a report, please make sure you select the most appropriate category. The more information and context you provide, the more efficiently and effectively our specialists can process your report. Once you submit a report you will receive a confirmation email that the report was received. If you don’t see that email, make sure to check your Spam folder.

Please note that mass reporting or repeatedly reporting the same content will not increase the speed at which a report is investigated or increase the likelihood of enforcement, and our decisions are based on the content and accuracy of the reporting. For more information, you can refer to the Twitch Safety Center. You can find information about the Community Guidelines, account security, moderation tools, and more.

Enforcement

When content is reported to us, we issue enforcements against accounts that we determine to have violated our Terms of Service and/or Community Guidelines. We take a number of factors into consideration when we review reports of violations, including the intent and context, the potential for or actual harm to the community, legal obligations, and more.

Violations of our Community Guidelines carry different enforcement outcomes as prescribed by our internal policy, and could include a warning, a temporary suspension, or in the case of more serious offenses, an indefinite suspension. Repeat violations may also result in more severe enforcement. Violations can also result in loss of privileges such as being featured on the home page or in marketing campaigns, participation in programs and events, and/or access to features such as automated emote approvals. 

Whenever we make an enforcement decision, we share the reason with the account holder. Out of respect for the privacy of individuals, we do not disclose details on enforcement with the wider community. Should the account holder wish to share with their community they are free to do so.

Appeals

If you believe you did not violate the Terms of Service or Community Guidelines, or if you believe you incorrectly received account enforcement, you may appeal. Successful appeals usually include remorse, taking responsibility, or additional context and deeper details on the specific incident that demonstrate an error was made. In order to appeal, go to our appeals portal located at https://appeals.twitch.tv. Appeals sent via any other means will not be considered. 

For more information on how to submit an appeal, you can refer to the Safety Center.