Terms of Sale

Last modified on 9/30/2016

Certain products, services, and digital content may from time to time be made available to you (“ you ” or “ User ”) by Twitch Interactive, Inc. or their corporate affiliates (collectively, “us”, “we” or “Twitch”) through the Twitch web site and related service (“Twitch Service”). By purchasing any additional products, services, or digital content through the Twitch Service (“Ancillary Products and Services”), you signify that you have read, understand and agree to be bound by the Terms of Sale in effect at the time of purchase (“Terms of Sale”). Your purchases of Ancillary Services and your use of Twitch Service are also governed by the Twitch Terms of Service (“Terms of Service ”), which are incorporated herein by reference.

These Terms of Sale are subject to change without prior written notice at any time, in Twitch’s sole discretion. If Twitch changes these Terms of Sale, we will provide notice of such changes, such as by sending an email, posting a notice on the Twitch Service or updating the "Last Updated" date above. Please check these Terms of Sale periodically for those changes. Any modified terms will apply to any purchases made after such changes are posted on the Twitch Service. Therefore, you should review these Terms of Sale prior to each purchase so you will understand the terms applicable to such transaction. If you do not agree to these Terms of Sale, do not make any purchases on the Twitch Service.

PLEASE READ THESE TERMS OF SALE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A DISPUTE RESOLUTION CLAUSE THAT GOVERNS HOW DISPUTES WILL BE RESOLVED.

Purchase Qualifications; Account Security

To make a purchase on Twitch Service, you must be a registered Twitch Service user and comply with these Terms of Sale (including the Terms of Service, which include the Acceptable Use Policy). You acknowledge that you are responsible for maintaining the security of, and restricting access to, your account and password, and you agree to accept responsibility for all purchases and other activities that occur under your account. Twitch sells its Ancillary Services only to those users who can legally make purchases with a credit card. If you are between the ages of 13 and 18 (or the legal age of majority in your state of residence), you may make purchases on the Twitch Service only with the permission of a parent or guardian. Twitch reserves the right to refuse or cancel orders or terminate accounts, at any time in its sole discretion.

Subscription Service Terms

Twitch may offer certain Ancillary Products and Services in connection with the Twitch Service on a subscription basis with recurring payments (“ Subscription Services ”). Subscription Services may renew automatically, with payment due prior to each renewal. You agree to pay your subscription fee in advance of receiving any such Subscription Service. Twitch reserves the right to discontinue or modify any subscription fee payment option. If we discontinue or modify a subscription payment option, we will provide notice of such discontinuance or modification. You must affirmatively consent to the new payment terms in order to continue receiving the Subscription Services. If you do not affirmatively consent, your subscription will be cancelled. Also, if you are signing up under any promotional subscription fee, some additional restrictions may apply. These restrictions, if any, will be provided to you before you sign up for the applicable Subscription Service that is subject to the promotion.

You are responsible for all charges incurred under your account. Twitch reserves the right to deactivate Subscription Services to your account if payment is past due, regardless of the dollar amount.

Subscription Service - Automatic Payments

If you choose a Subscription Service (including any pre-paid subscription option or channel subscriptions which reverts to a monthly payment plan at the expiration of the pre-paid period), you hereby grant Twitch permission to automatically charge the subscription fee to your chosen payment method at the beginning of each applicable payment period. Your access to the Subscription Services will not be established until Twitch has verified that the credit card or other payment information you provide Twitch for payment is accurate and that your payment method account is in good standing.

You further agree that Twitch may charge any other applicable fees for the Twitch Service, including any early termination fee, to your payment method.

You are required to keep your billing information current, complete and accurate (for example, if you move, be sure to update your billing address, if you get a new credit/debit card, make sure you update the card number and/or expiration date) and notify Twitch if your selected payment method is cancelled (e.g., for loss or theft).

Twitch reserves the right to suspend or terminate your access to any Subscription Service that is a part of the Twitch Service without notice upon rejection of any charges or if your payment method (or its agent or affiliate) seeks return of payments previously made to Twitch when Twitch believes you are liable for the charges.

Cancellation of Subscription Services

You may choose not to renew your Subscription Service at any time by selecting the “Do Not Renew” option under your subscription setting at www.twitch.tv/subscription or by contacting purchasesupport@twitch.tv. Your cancellation is effective at the end of the current subscription term.

Bits

The Ancillary Products and Services that Twitch may offer, on a promotional basis or for purchase, may include Bits, which are digital content (i.e., animated emoticons) that allow users to celebrate moments and express appreciation for specific broadcasters using the cheering feature (“Cheering”) on the Twitch Service (“Bits”). The Ancillary Products and Services may also include certain Twitch rewards or benefits provided to Users of Bits (“Rewards”). Your use of Bits or Rewards is subject to the Terms of Service, including the Bits Acceptable Use Policy, which is incorporated herein by reference.

Bits and Rewards have no monetary value (i.e., are not a cash account or equivalent), and do not constitute currency or property of any type. Bits and Rewards cannot be sold or transferred to other Users, and cannot be exchanged for cash or for any other goods and services. Users have no property, proprietary, intellectual property, ownership, or monetary interest in promotional or purchased Bits, which remain Twitch digital content subject to the Twitch Terms of Service, or in Rewards. Bits are non-refundable. We do not recognize the transfer of Bits or Rewards (including for money or any other consideration or items of value whether inside or outside of the Twitch Service). Accordingly, you may not purchase, sell, barter, or trade any Bits or Rewards, or offer to purchase, sell, or trade any Bits or Rewards. Any such attempted transfer will be null and void.

Although Twitch may share revenue generated from the sale of Bits with the broadcaster receiving the Bits subject to the agreement solely between Twitch and the broadcaster, Bits are not intended to be used as a means to provide financial support to the broadcaster, and Twitch makes no assurances to any User that any broadcaster receiving Bits will receive a revenue share.

Twitch does not guarantee that Bits or Rewards will be available at all times or at any given time. Twitch does not guarantee that we will continue to offer Bits or Rewards for any particular length of time. Twitch may modify Bits or Rewards at our sole discretion, and such modifications may make Bits or Rewards more or less common, desirable, effective, or functional. Twitch may immediately suspend or terminate Bits or Rewards for any or no reason, in our sole discretion, and without advance notice or liability. The number of Bits required to be used to earn Rewards may be substantially increased, any Reward may be withdrawn, and restrictions on any Reward or Reward redemption may be imposed at any time, even though such changes may affect the value or utility of Bits or Rewards, or the ability to obtain certain Rewards. In accumulating Bits, Users may not rely upon the continued availability of any Reward or Reward level, category or tier.

Twitch reserves the right to change and update our inventory of Bits without notice. Twitch reserves all right, title and interest in Bits and Bits inventories, and all associated copyrights, trademarks, and other intellectual property rights therein. Except as required by applicable law, any unused Bits inventory will be forfeited to Twitch upon termination of your Twitch account.

Twitch reserves the right to deactivate a User from any Twitch service for any reason or no reason. Once a User has been deactivated, any Bits or Rewards accumulated by that User will be forfeited and may not be reinstated.

Twitch Prime

Twitch Prime is a collection of membership benefits offered by Twitch and Amazon Services LLC and/or its affiliates to members of the Amazon Prime programs in certain countries.  To receive Twitch Prime benefits, you must link your Twitch account to your Amazon Prime membership account using the tools we provide; by linking your accounts you agree to the applicable Amazon Prime Terms & Conditions (United StatesCanadaUnited KingdomGermany, Austria, France, Belgium, Italy, or Spain) which apply to Twitch Prime benefits.   Information you provide to Amazon is subject to the applicable  Amazon Privacy Notice. Certain Twitch Prime benefits may be subject to additional terms and conditions, such as limitations and restrictions on channel subscription credits and promotional content, geographic restrictions, and/or third party license and service terms.  Some benefits may be fulfilled by a third party (such as a game publisher or service provider), and you may need an account with them.  You may also need to link that account with your Twitch or Amazon account.  We cannot guarantee that any benefit fulfilled by a third party will be available or remain available to you, and we are not responsible for downtime.  Any information you provide to the third party will be subject to that third party's privacy policy or similar terms, and will not be subject to the Amazon Privacy Notice or Twitch Privacy Notice. 

Refund Policy

When you make a purchase on the Twitch Service, you have immediate access to, and use of, the Ancillary Products and Services you have purchased. Accordingly, except as detailed below, you lose your right to cancel once you have made your purchase, and we do not offer any refunds or credits, including, without limitation, fees for Subscription Services. Twitch reserves the right to modify this refund policy as set forth below at any time.

If you don’t have Twitch Prime and you purchase Streamline or any other game via Twitch, you may return the game for a full refund within thirty (30) days of purchase ​for any reason, such as:

  • The game is not compatible with your computer (Streamline is only Windows compatible)

  • The game or the Twitch launcher does not download or function properly

  • You are dissatisfied with or don’t like the game

If you have problems with the download or installation of the game or want to return the game, please contact Customer Support at help.twitch.tv .  Customer Support will work with you to resolve your issues.  If Customer Support cannot solve your problem, we will issue a refund for your purchase.  As a condition of your refund, we may require you to sign an electronic letter of destruction to confirm that you have uninstalled and have not made any copies of the game. The key for the refunded game will be blocked and you understand that you will not be able to install or use the game in the future.

We reserve the right to refuse to refund any purchase that fails to meet these criteria.  Refunds will be credited to the payment method used to make the original purchase.  Please allow 5 business days for your refund to be credited to the corresponding account. If you have been banned by the developers or operators of the game you purchased, then you lose the right to obtain a refund for that game (or for any in-game items purchased within the game).

This Twitch refund policy is meant to help you when you can't ​operate the game in accordance with its specifications or you did not intend to make a purchase.  It’s not designed to be a way for you to try out games or to otherwise take advantage of our system.  We reserve the right to refuse to refund your money if we find, in our discretion, that you are abusing the refund policy.

Payment Method and Terms

We currently accept major credit cards, certain debit cards, PayPal, various payment methods through Xsolla and/or such other payment methods we may make available to you from time-to-time through our site, as forms of payment. You are subject to all terms and conditions of the payment method you choose. By submitting an order through the Twitch Service, you authorize Twitch, or its designated payment processor, to charge the account you specify for the purchase amount. All payments are to be made in United States Dollars, except where other currencies are offered via the payment methods made available by Twitch.

PLEASE NOTE: Our payment processing partner may request that you provide certain personal data (e.g., a valid government issued ID, your legal name, address, and data of birth) for the purpose of making payment through its financial institutions and complying with any federal and state laws and regulations. They may also communicate directly with you regarding any issues with a payment.

If a purchase has been declined online due to issues with your payment method, please ensure all data is correct and resubmit. If the transaction is not accepted online, please contact us at purchasesupport@twitch.tv.

Twitch may impose an additional transaction fee based on transactions associated with Twitch Service, including a transaction fee applied to purchases from third parties. Such transaction fee will be disclosed to you prior to your consummation of the relevant transaction.

Delivery

With respect to Ancillary Products and Services you purchase in connection with the Twitch Service, you acknowledge and agree that upon making such Ancillary Products and Services available to you (or to their intended authorized recipients), Twitch will have fully satisfied its obligation to deliver or otherwise provide such products, services or digital content, regardless of any failure or inability to use such products, services or digital content.

Service Descriptions and Availability, Errors

Twitch and its suppliers and licensors continually upgrade and revise the Twitch Service to provide you with new Ancillary Products and Services. Twitch may revise, discontinue or modify Ancillary Products and Services at any time without prior notice to you, and Ancillary Products and Services may become unavailable without notice. Twitch shall have no liability of any kind if an Ancillary Service that has been ordered is unavailable. If necessary, Twitch reserves the right to cancel an order or substitute an Ancillary Product or Service of equal or greater value when a product, service or digital content is unavailable. For example, for pre-paid purchases of multi-month channel subscriptions using Xsolla, in the event a channel stops being available, Twitch is unable to offer you a refund but, upon request, will upgrade you to a Turbo subscription for the number of months remaining on your original subscription.

We attempt to be as accurate as possible and eliminate errors on the Twitch Service; however we do not warrant that any Ancillary Products and Services or description, photograph, pricing or other information of a product, service or digital content is accurate, complete, reliable, current, or error-free. In the event of an error, whether on the Twitch Service, in an order confirmation, in processing an order, delivering an Ancillary Product or Service or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. In addition, we may, in lieu of a refund as provided in this paragraph, opt to provide you with a service credit, with a value equal to the amount charged to your payment method. Twitch reserves the right to determine and modify from time to time the exact nature of any such service credit, including conversion into one or more different types of Ancillary Products and Services credits. Your sole remedy in the event of such error is to cancel your order and obtain a refund or credit as set forth above.

Taxes

You are responsible for any applicable sales or use tax, duties, or other governmental taxes or fees payable in connection with your purchase. If you do not pay such sales or other tax or fee on a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale, and Twitch reserves the right to collect such taxes or other fees from you at any time.

Privacy

Your privacy is important to Twitch. Please see our Privacy Policy for information relating to how we collect, use, and disclose your personal information.

Disclaimers

THE TWITCH SERVICE AND ANY ANCILLARY SERVICES OR ANY OTHER SERVICES MADE AVAILABLE THEREON ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

THE TWITCH SERVICE AND ANY ANCILLARY PRODUCTS AND SERVICES OR ANY OTHER PRODUCTS, SERVICES OR DIGITAL CONTENT MADE AVAILABLE THEREON ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TWITCH AND ITS AFFILIATES, PARTNERS, LICENSORS AND SUPPLIERS ("TWITCH PARTIES") DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. TWITCH CANNOT GUARANTEE AND DOES NOT WARRANT ANY SPECIFIC RESULTS FROM USE OF ANCILLARY PRODUCTS AND SERVICES OR ANY OTHER PRODUCTS OR SERVICES. TWITCH DOES NOT REPRESENT OR WARRANT THAT ANY ANCILLARY PRODUCTS AND SERVICES OR OTHER PRODUCTS, SERVICES OR DIGITAL CONTENT OR ANY PART THEREOF, ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT ANY ASPECT OF THE TWITCH SERVICES, INCLUDING, WITHOUT LIMITATION, THE ANCILLARY PRODUCTS AND SERVICES OR ANY OTHER PRODUCTS, SERVICES OR DIGITAL CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY CONTENT OR MATERIALS AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES.

Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by Twitch.

Limitation on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TWITCH OR ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR PURCHASE OR USE OF ANY ANCILLARY PRODUCTS AND SERVICES OR ANY OTHER PRODUCTS, SERVICES OR DIGITAL CONTENT, EVEN IF TWITCH IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, TWITCH’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO TWITCH FOR THE ANCILLARY PRODUCT OR SERVICE FROM WHICH THE CLAIM AROSE, BUT IN NO CASE WILL THE TWITCH’S LIABILITY TO YOU EXCEED $1,000. YOU ACKNOWLEDGE THAT IF NO AMOUNT IS PAID TO TWITCH FOR THE ANCILLARY SERVICE, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM TWITCH, REGARDLESS OF THE CAUSE OF ACTION.

Governing Law; Venue and Jurisdiction

PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH TWITCH AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM TWITCH.

You and Twitch agree to arbitrate any dispute arising from these Terms of Sale or your use of the Twitch Service, except that you and Twitch are not required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. You and Twitch agree that you will notify each other in writing of any dispute within thirty (30) days of when it arises. Notice to Twitch shall be sent to Twitch Interactive, Inc., Attn: General Counsel, 225 Bush Street, 9th Floor, San Francisco, CA 94104. You and Twitch further agree: to attempt informal resolution prior to any demand for arbitration; that any arbitration will occur in San Francisco County, California; that arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of JAMS; and that the state or federal courts in San Francisco County, California have exclusive jurisdiction over any appeals of an arbitration award and over any suit between the parties not subject to arbitration. Other than class procedures and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available in court. Any dispute between the parties will be governed by this Agreement and the laws of the State of California and applicable United States law, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction. Whether the dispute is heard in arbitration or in court, you and Twitch will not commence against the other a class action, class arbitration or other representative action or proceeding.

Indemnity

You will indemnify, defend and hold harmless Twitch, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney’s fees, arising out of or in connection with your purchase or use of any products, services or digital content, or any violation of this Agreement or of any law or the rights of any third party.

Other

These Terms of Sale, along with the Terms of Service, constitute the entire agreement between you and Twitch regarding purchases you make on the Twitch Service, superseding any prior agreements between you and Twitch relating to such purchases. The failure of Twitch to exercise or enforce any right or provision of these Terms of Sale shall not constitute a waiver of such right or provision in that or any other instance. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. If any provision of these Terms of Sale shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions. In the event of a conflict between these Terms of Sale and the Terms of Service, the Terms of Service shall be controlling.

Questions

Please visit our Help Desk for more information, contact purchasesupport@twitch.tv, or write to

Purchase Support
Twitch Interactive, Inc.
225 Bush Street, 9th Floor
San Francisco CA 94112