Twitch is a space for people to create, join, and participate in communities that share their interests. We want everyone to be able to express themselves on Twitch, but it’s important that we do so in ways that allow everyone to flourish. This means preventing, protecting users from, and moderating hateful behavior and harassment.
We support Twitch users who express diverse or unpopular points of view, or do so in humorous or controversial ways, but make your intent clear. We don’t tolerate conduct that encourages or condones hate or harassment in any way. Ignorance is not an acceptable excuse for conduct that results in hate or harassment.
We understand that there are many ways in which behavior might be interpreted as hateful or harassing. When reviewing reported content or activity, we will consider its intent and context. To provide more clarity around the these policies and how we handle such conduct, we’ve provided additional details to complement our Community Guidelines in the sections below.
Hateful conduct is any content or activity that promotes, encourages, or facilitates discrimination, denigration, objectification, harassment, or violence based on the following characteristics, and is strictly prohibited:
Twitch will consider a number of factors to determine the intent and context of any reported hateful conduct. Hateful conduct is a zero-tolerance violation. We will take action on all accounts associated with such conduct with a range of enforcement actions, including and up to indefinite suspension.
Harassment is any content or activity that attempts to intimidate, degrade, abuse, or bully others, or creates a hostile environment for others, and is prohibited. Harassment is prohibited. Twitch will consider a number of factors to determine the intent, context, and impact of any reported harassment. To help you identify what types of behavior and content may constitute harassment, below is a list of examples:
Violating our policy against harassment will result in your account being suspended. Depending on the severity of the offense, harassers may be indefinitely suspended on the first violation.
Creators are role models and leaders of the communities they create or foster around them. Creators should consider the consequences of their statements and actions of their audiences; we ask that you make a good faith effort to quell any efforts from those in your community to harass others.
Twitch should not be used to incite, encourage, promote, facilitate, or organize hateful conduct or harassment, whether on or off Twitch. We will suspend communities, organizations, and individuals that do so.
The Twitch community is also at conventions, TwitchCon, Twitch Community Meetups, and even social media. Our community encompasses all of these spaces and we take them into consideration when it comes to our role in keeping the community safe. We may take action against persons for hateful conduct or harassment that occurs off Twitch services that is directed at Twitch users.
If examples of hateful conduct or harassment are shared in an educational context, such as news reporting or a documentary, or raising awareness about the ways in which such conduct is bad, we ask that you express your intent clearly and mark such content as mature.
We want everyone on Twitch to feel safe and to speak up against hate and harassment. If a comment, gesture, or behavior is unwelcome, please consider the following options:
If you feel that hateful conduct or harassment rises to a legal claim or to a crime, we encourage you to seek help from an attorney or your local law enforcement. Specific physical threats should be reported to your local law enforcement immediately.
No. Sometimes an individual target of this behavior may not be aware of the harassment at the time it takes place or may be unable to submit a report. Sometimes hateful comments may not be directed at any one person, but rather at groups of people. Regardless of your level of involvement, hateful conduct and harassment in violation of our Community Guidelines can be reported if observed taking place.
No, however in some contexts, content or activity that appears to be harassing may be unintentional and, upon being told their actions are making others uncomfortable, the user may correct their behavior. You may also decide that some forms of harassment are severe enough to warrant reporting without first communicating they are unwanted. If you feel it is safe and appropriate to do so, we recommend you clearly communicate the conduct is unwanted. If the unwanted behavior persists, we recommend you report the user and consider other options to manage the situation such as blocking the user’s account(s) or banning them from chat.