Global Service Operation Center Intern

@ Twitch • Salt Lake City, UT

Global Service Operation Center Intern

@ Twitch • Salt Lake City, UT

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

You will join the Twitch Global Service Operations Center (GSOC) that focuses on the performance and stability of our networks and systems. This GSOC team owns the beating heart of Twitch's Video Platform Live Operations and is staffed 24/7, 365 days a year. You will report to the Director of the GSOC and work directly with the System and Network Engineers that keep Twitch live. Your projects will include regular maintenance, troubleshooting, and system-reliability improvements. You will take part in keeping the heart and soul of Twitch smoothly humming around the clock, delivering exhibits of video to our tens of millions of users.

You Will:

  • Build, design, and deploy internal GSOC tools
  • Create documentation around process and workflow
  • Monitor graph analytics to identify potential problem areas
  • Work with partners to solve operational problems
  • Shadow engineers to gain crucial working knowledge
  • Manage independent projects

You Have

  • Fundamental programming skills

Bonus Points

  • Experience with Go
  • Experience with Git
  • Experience with CI/CD
  • Experience with AWS
  • Experience with web technologies (JS/CSS/HTML)

Perks

  • Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.